Our approach to living with covid-19

Here at St. Michael’s Care, the safety, wellbeing and above all else – the health of our residents and staff are our number one priority. With this in mind, we have set out a detailed and comprehensive plan to “living with COVID-19”.

This page details our guidance and the protocols we have in place to keep everyone safe.

We are welcoming new residents into our care home and our team are on hand to discuss any concerns or specific questions you have, to help you make an informed decision when finding care for yourself or a loved one.

Admissions & Testing

New residents admitted from their own home, a hospital or transferring from another care home do not need to self-isolate if they have a negative PCR test before arrival and a negative LFT on the day of arrival.

All newly admitted residents who have been discharged from a location within a hospital where there was an active outbreak, will have to isolate for up to 10 days from the date of admission, to prevent the possible introduction of an infection into our home.

While this does mean that some residents will remain in their room for a few days, our team will ensure that they have varied activities to occupy them physically and mentally, alongside constant care and in-room dining services.

The prevalence of COVID-19 will be determined by the Government and is currently determined to be high, therefore our staff will continue to test twice weekly but not as a matter of course, and this will be the same for any relatives or friends who are providing personal care. Existing residents will be tested if they display symptoms of COVID-19 but will not be regularly tested otherwise.

For comprehensive information about the coronavirus itself, please visit the Public Health England.


We are delighted that the Government has announced its next steps on ‘living with Covid-19’ and therefore have updated our visiting protocols, as of 4th April:

  • Visitors to our home will no longer need to take an LFD test before visiting but must continue to wear a face mask provided.
  • We will no longer ask you to book a set visiting time, so you can now visit freely during our visiting hours.

External visits

We understand how important visitations are for our residents’ health and wellbeing and their ability to remain at the heart of family and social networks and therefore all residents should not need to self-isolate or test following an external visit. However, this may be subject to an individual risk assessment.

Protecting our residents and staff

All our staff are trained in infection control and the signs to spot when identifying COVID-19. We have a clear process should a resident or member of staff show any symptoms.

If a resident is showing symptoms, we will follow medical advice and ensure the resident self-isolates within their own room. Only after meeting the current Government Guidance on self-isolation and testing, will we welcome them back to the main home. The resident will be cared for using stringent infection control practices and with the correct and appropriate level of PPE until we are confident that they are not contagious.

Our staff have been fantastic throughout the outbreak and to better protect and support them we have in place sick pay, should they need to self-isolate at any point.

Confirmation of Cases

Should COVID-19 impact an area of our home, you will receive a letter to inform you that the home has an outbreak. The communication will outline our processes to ensure everyone’s safety, which will include closing the home to visiting initially for up to 10 days.

Residents will be enabled to receive one visitor during this period and have access to outside space during their self-isolation. These outdoors visit will be within our care home’s beautiful grounds, and at a time that will ensure the continued safety of our existing residents and staff.

Alternative visiting arrangement for additional visitors can also be arranged (subject to a risk assessment), such as:

  • Window visits: This will need safe ground floor window access for both residents and their visitors, and the relevant social distancing and PPE measures will need to be observed.
  • Designated visiting areas: Our home has a safe visiting area inside the care home reserved for this purpose, which facilitates good ventilation, and social distancing, via a clear screen.
  • Drive through visits: These are facilitated visits in the car parks and drives of our care homes. Again, any relevant PPE measures and social distancing will apply.
  • Video Communication & Technology: Our home is set up for video calling through WhatsApp for you to keep in touch regularly with loved ones. More details are available by contacting us at the home.

If we need to contact you about your friend’s or relative’s individual care, we will call and discuss this on a confidential, one-to-one bases.

Residents Wellbeing

The wellbeing of our residents is of vital importance to us, and we offer a programme of social, physical, mental, and spiritual activity. Often, we would use external suppliers to provide these services to our residents and when we feel the risk is too high; we will halt this specific type of external visitation. These will be replaced with new meaningful activities delivered by our activity’s teams, such as games, reminiscence, gentle exercise, craft sessions and film afternoons where physical distancing can be maintained. For a full list of our new wellbeing measures, please contact us.

Standards of Care

We are regularly reviewing our processes and are actively engaging inspections from regulators. Frequent monitoring and the communication of the outcomes from inspections to our residents and their loved ones is done through regular meetings with all parties, sometimes socially distanced, sometimes through virtual meetings.

Up-to-date news

With developments changing rapidly, we are trying to communicate regularly based on current information as and when we receive it. If you need clarification on any of the measures and protocols we have in place, please do not hesitate to contact us.

All information is known to be correct as of 4th April 2022.