Frequently AskedQuestions

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Questions for residents and families

Providing they are medically fit for discharge, and transport and medication has been arranged, this will usually be the following day. However, we do not accept admissions on a Friday or over the weekend.

This is dependent on the client group we have in at the time, it can vary.

Yes, as long as they are safe to do so. All you need to do is to book in with reception team in advance so that we can arrange your loved one’s care and ensure they are ready for their outing.

Not being able to meet their needs or having a suitable room that meets their needs.

Clothing and toiletries, and any personal items to make them feel more at home for example: TV, radio, photos. Our maintenance and housekeeping team will help organise the room properly.

Not being able to meet their needs or having a suitable room that meets their needs.

We accept residents who will be funding their own care or who are eligible for a Local Authority contribution, which would need to be topped up by a third party to meet our weekly fee.
Where the top-up is payable, the Local Authority should pay us for the full cost of care and collect the top-up from you directly.

We also accept funding from the NHS, but no type of top-up is allowed under this type of funding.

If you would like a funding consultation, please book an appointment with our accounting team. Link
Changes in fees

To cover inflation and other predictable cost increases, fees will increase in April each year. The only other increases payable will be any voluntarily choices to stay in a higher priced room, or if a resident’s care needs have changed, in which case we will discuss any changes to fees with you as early as possible.

If the resident is coming from the hospital they will arrange the transport. If the resident is coming from home, then the families will need to arrange transport themselves. In very exceptional circumstances the doctors will arrange transport.

There are no set visiting hours here at St. Michael’s, visitors are welcome anytime. However, during exceptional situations, when visitation is postponed, our team will contact you by phone or email to manage your visiting schedule.

This is optional. As we are an all-inclusive care home, there is no need for any extra expenditure within the home itself, which is self-funding care package. However, with other services funded by Local Authority or other funding options, then the resident will need to pay for it.

As a general nursing home, we don’t accept residents with dementia. An assessment is required prior to accepting an admission to determine if we can meet you or your loved one’s needs.

Your feedback is essential to developing and shaping our service. You can either contact our offices and speak directly to a manager, complete our online contact form, or write to us.

To cover inflation and other predictable cost increases, fees will increase in April each year. The only other increases payable will be any voluntarily choices to stay in a higher priced room, or if, upon assessment, care needs have changed materially, in which case we will discuss any changes to fees with you as early as possible